Frequently Asked Questions
Do you take deposits?
We take a small deposit to secure your booking. The deposit will come off your total balance on the day of your appointment at checkout.
Your card details will stay on your file, which is secured against our cancellation policy The cancellation policy can be found just a few questions down.
What’s Your Prices?
Click on our booking link to see our prices. We have a tiered price structure for multiple budgets and these are based on level of experience and skillset.
All our colour work excludes the cost of colour. You will be billed for the colour used.
If you have a specific budget, we recommend you come see us for a free consultation. This way we can see what you are after and offer something within your budget where possible. This applies to hair colour work only, all other services can't really be tweaked to give you a similar outcome.
Do you sell gift vouchers online?
Yes, we do. Click on our booking link and there you will see an option to buy gift vouchers. All our gift vouchers come with a 6 month expiration date.
What’s your cancellation policy?
Cancellations within
48-72 hours will loose the deposit paid at time of booking.
24-48 hours will be required to pay 50% of the full balance.
-24 hours or No show on the day cancellation is 100% of the full balance.
In instances where you are unable to come due to ill health. We will reschedule and move your deposit to another day within 5 days of original appointment. No Shows are exempt from rescheduling the deposit, and full payment will be taken automatically.
Who needs a skin test?
You need a skin test done for your own safety. An allergic reaction can have devastating consequences.
All hair colour, Lash & Brow tints, require a skin test to be carried out at least 48 hours prior to appointment for all new clients, those who have been to another salon between visits, home coloured their hair since last visit, had henna or tattoos since last visit, or had an allergic reaction to anything since last their visit.
Anyone under 16 or had previous allergic reactions to colour cannot have any service that requires a skin test.
Anyone who has not had a patch test will be refused treatment. The salon accepts no liability for cancelled appointments due to no skin test being done and you may still be charged.
How does your colour pricing work?
We work on a time plus product basis. Our colour menu is time based and a short description on what that covers on 'average' is available on our booking system. This means someone who has less hair and needs less product will be charged less than someone with lots of hair and more product. First time clients always need a complimentary consultation prior to booking.
What if I’m not happy with what i got done?
If you are not happy then you need to let us know within 7 days for a complimentary correction. We invite you back to discuss the issues and make a plan to go forward.
We only correct errors we made free of charge. In instances where you have asked for something but don’t like it, this will be chargeable to redo. In instances where you run out of time and don’t allow us to finish, this will also be chargeable.
What if i am late?
In instances where you are late we will endeavour to accommodate you for the service you were booked in for. Sometimes we may need to change what you were planning on having done or re book your appointment.
Stylists often run late. Most commonly as colour work is not a one size fits all. We promise to deliver you the same time and standards during your appointment. We ask in these situations you are kind and understanding. Anyone being less than this will sadly be asked to leave.